Washington, DC, August 15, 2007 – NFF has been awarded a contract to provide Complete Design, Procurement, Implementation and on-going support of a Cisco Unified Communications Manager Phone System and Cisco IP Contact Center solution for six Shakespeare Theatre Company facilities within the Washington, DC Metropolitan area. The Shakespeare Theatre Company operates a call center providing customers with the ability to purchase Single Tickets, Subscriptions, Exchange Tickets, Purchase Hotel Packages, Group Sales, and Donor Services. The call center handles thousands of calls per day. No longer do the agents need to sit in the call center to receive calls, the agents now have the ability to login to any phone in any of their six locations to receive calls from the call center application. This provides the call center staff flexibility to the call center agents and the ability to better handle overflow situations when additional agents are required.
