What it means to receive Cisco’s Customer Satisfaction Excellence Award

The Cisco Channel Customer Satisfaction Excellence assessment is based upon the customer satisfaction results captured in the Cisco Partner online tool. Each quarter Cisco acknowledges certified partners that have the highest customer satisfaction distinction within each geographic region. NFF was recently recognized for Customer Satisfaction Excellence for the 20th time.

Customer Satisfaction Excellence is the highest distinction a partner can achieve within the Cisco Channel Partner Program. To qualify for Customer Satisfaction Excellence recognition, you must meet two qualifications:

  • Cisco Gold partners must have at least 30 customers responding to the online assessment, rating their experience between 1-5 with 5 designating “Very Satisfied.”
  • Gold partners need to achieve a score of at least 4.60.

NFF’s rating in January was 4.95 and in July we achieved 5.0!

The questions on the assessment focus on the pre-sales and post-sales levels of quality. Cisco measures the levels of professionalism, matching products/services to business goals, responsiveness, skill levels, and the ability to diagnose issues, to name a few. Customers may also provide their own personal feedback. Here are some examples of the feedback NFF customers provided during the recent survey:

“Excellent, NFF is first class.”
“Extremely positive and personable.”
“Very happy with NFF, INC's services and personnel.”
“NFF is very helpful and hands on. Any questions that I have or products that I need they are on top of it!”
“Great partners.”
“I would never work with any other Cisco Partner besides Networking For Future.”
“Nothing less than perfect.”
“From my perspective, NFF has been extremely helpful in ongoing support of our needs and has offered excellent customer service.”
“NFF has been very good to us during the post sales process. They regularly follow up and make sure everything is working as advertised.”
 
We appreciate that so many customers provided their input and positive feedback. It shows what a great customers and engineering team we have!